Got a question about your tenancy?

We conduct an initial inspection approximately six weeks after the commencement date of your Residential Tenancy Agreement, then every three months thereafter (although your inspection frequency may be extended up to six months).

In accordance with the Residential Tenancies Act (1987), we’ll give you no less than 7 days and no more than 14 days written notice for every scheduled inspection.

To be eligible for housing assistance with Advance Housing, you must meet eligibility requirements as set by the WA Department of Communities including:

• Be an Australian citizen or permanent resident
• Live in Western Australia and receive your income here
• Earn no more than the current income limits
• Not own or part own property or land
• Not have cash assets in excess of $38,400 (singles), $63,800 (couples) or $80,000 (seniors 60 years plus, singles or couples)
• Be able to prove your identity
• Be 16 years of age or above

More information is available Here

You can apply for housing assistance with Advance Housing by completing the Department of Communities’ Housing Options Assessment form (make sure you tick the ‘Community Housing’ option).

If your household income changes, you must notify our team on 9845 9697 or at admin@advancehousing.com.au within 14 days. We’ll need to conduct a rent review, just like your original rent assessment. Your rent may stay the same, increase or decrease – we’ll let you know the result of your rent review in writing.

Our preferred method of payment of rent for tenants whose principal (or only) source of income is Centrelink is a deduction from the Centrelink benefit before the benefit is paid. This is a free service for anyone who receives a Centrelink payment.

We’ll need two weeks’ rent in advance, when you sign your Residential Tenancy Agreement, before you can occupy the property. Your rent must be paid two weeks in advance on the due date each fortnight. If your payday doesn’t coincide with the date your rent is due, we’ll ask you to pay a ‘gap’ payment. Your due date can then be altered to match up with your payday.

If your Centrelink benefit or income is less than your rent or varies from one fortnight to another, you may be able to pay your rent by Rentcard (provided to you on request or when you sign your Residential Tenancy Agreement) or bank transfer. You can ask your Property Manager for more information.

No, this isn’t possible. If you’re experiencing financial hardship, please contact our team on 9845 9697 and arrange an appointment with your Housing Services Officer. It’s important that you do this before your rent falls into arrears.

When you sign your Residential Tenancy Agreement, you have a legal responsibility to pay your rent in advance by the due date. The best way to avoid rent arrears is to have ongoing automatic payments set up from Centrepay or via direct debit.

All rent arrears are followed up immediately and we’ll contact you. This may be by email, post or telephone. It’s important that you respond promptly to any contact regarding rent arrears – if you don’t, your tenancy may be at risk and you may be subject to legal action.

Please contact our office on 9845 9697 and arrange an appointment to discuss your rent review. If you’re unhappy with the result of this appointment, you can ask for your query to be escalated. For further information on the appeals process, please refer to our Tenant Handbook or contact your Housing Services Officer.

Yes, you are. This is covered in Clause 18.8 and Clause 19 of your Residential Tenancy Agreement, which states:

• 18.8. The tenant must not allow anyone who is lawfully at the premises to breach the terms of this agreement.
• 19. The tenant is responsible for the conduct or omission of any person lawfully on the premises that results in a breach of the agreement.

Yes, you can, if your existing home is no longer suitable. To apply for a transfer, you’ll need to complete a Transfer Application form and provide documents that support your application (i.e. doctor’s letters, police report numbers etc). You can lodge this application with our office. We’ll assess your eligibility and notify you of the outcome.

We’ll give you a property condition report when you sign your lease – it may become the most important piece of evidence if a dispute arises at the end of your tenancy.

You must complete your report in full, with your comments added in the space provided. If you find there isn’t enough space to add your comments, please use a separate sheet of paper that can be copied and signed by both parties.

It’s your responsibility to return the completed report within 7 days of receiving it. If you don’t take the time to complete it accurately, money may be taken out of your bond to pay for damage that was already there when you moved in.

Water invoices are generally issued every two months. The charges are calculated by the Water Corporation, who obtain your water use reading from your water meter, then usually forward an invoice directly to you. If this isn’t the case, it will be noted in your tenancy agreement.

Water concessions

If you’re a concession card holder, you may be eligible for a water concession. To find out more, please contact the Water Corporation on 13 13 58 at the commencement of your lease – they will only grant a concession from the date you apply.